Stanford Medicine Newsletter Updates For the Local Community

 

New South Bay Cancer Center designed with patients in mind

Tracey Laney is ready to greet patients when the Stanford Cancer Center South Bay opens this summer.

   

When the new Stanford Cancer Center South Bay opens its doors in San Jose for its first patients, Tracey Laney will be there waiting. For nearly 20 years, Laney has been one of the first people to greet patients at the Southbay Hematology Oncology Partners clinic in Campbell. The longtime practice now has joined with Stanford Health Care to form the new Stanford Cancer Center South Bay, which will welcome patients this summer.

“One of the first things our patients have asked us about the new cancer center is, ‘Are you going to be there?’” said Laney, a clinical administrative assistant. “We’ve developed relationships with patients—and that’s an important thing for them.”

The new four-story, 70,000-square-foot center brings together a familiar, community-based cancer clinic with Stanford Health Care’s high-level, comprehensive services.

“As the incidence of cancer grows and more and more people are being diagnosed with cancer, Stanford has wanted to take its expertise beyond the main campus,” said Sridhar Seshadri, vice president of cancer services. “We saw the Southbay Hematology Oncology Partners  as a perfect marriage: Many of the physicians are Stanford-trained, they’ve been in practice for many years, and they have a strong reputation. And we wanted to learn from them as we bring our practice to the community.”

The new center, located near Highway 85 and Los Gatos Boulevard, will offer the full range of services available through an academic medical center, including access to clinical trials, specialized imaging and tumor boards, in which a wide range of specialists confer on individual cases. The building will house two operating rooms for both complex procedures and same-day surgeries, such as lumpectomies and simple mastectomies, said nurse coordinator Catherine Kelly, RN.

“For breast cancer patients, we’ll be able to provide care from mammography all the way through survivorship in one location—right in their own community,” Kelly said.

Stanford is applying a new philosophy of cancer care in the center, with patients, staff and physicians all providing input on the building’s operational and physical features, as well as its patient-centered culture. Stanford’s Patient and Family Advisory Council, which includes members from the South Bay community, provided recommendations such as features to reduce the number of steps and stops that patients will make in the course of a visit; a tracking system to tell nurses if patients have been waiting in an exam room for more than 10 minutes; and a universal, one-time registration system to eliminate repeated check-ins as patients move from one location to another. Members of the advisory council also interviewed all new hires at the center to ensure a patient-friendly environment.

“We are making patients and their needs our highest priority,” said Kate Surman, administrative director. “We are shaping the culture at this new center so that everyone, even those who are not directly involved in patient care, understands the importance of—and is recognized for—their role in patient care.”

The building also minimizes the need for patients to move between floors by consolidating services. The fourth floor, for example, will contain a clinical lab, an infusion treatment center, a pharmacy and the medical oncology clinic. Support services will be arranged so that patients won’t have to travel elsewhere to attend a support group meeting or to talk with a social worker, nutritionist or member of the palliative care team.

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